Silent WooCommerce bug hid free trial offers from all new visitors, killing signups
A custom code snippet on Rev6.fit, a WordPress-based fitness membership platform, silently removed 7-day free trial messaging for all logged-out visitors — effectively every potential new customer. The bug lived inside a repeat-trial guard designed to prevent existing users from claiming a second free trial, but its logic also stripped the trial from guests who had no user account to check. No errors were thrown, and monitoring tools including Sentry showed nothing unusual, meaning the issue was only caught when a client contact manually noticed the trial labels had disappeared from product pages. The root cause was a flawed condition that treated unverifiable guest eligibility the same as confirmed ineligibility, despite the platform's architecture already preventing guests from claiming a trial without first creating an account. The fix required only removing the guest-user branch from the condition, preserving the repeat-trial protection while restoring trial visibility for new visitors.
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