Shipment Exception Agent Blueprint Keeps Humans in the Approval Loop

A public reference blueprint describes an agent for handling logistics shipment exceptions, such as missed delivery windows. The design separates tasks: a model extracts facts from documents, while fixed code checks document fields, computes delay hours, and scores recovery options. Exception types are classified by ordered written rules, with a model's independent classification reconciled under a stated policy. Every run ends at a human approval gate, so no customer update or compensation is sent automatically. The authors argue that letting a language model write customer updates directly risks invented delivery times and unapproved offers.