SharpOS Launches AI Support Widget That Skips Human Handoff by Design

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SharpOS has released Support, a chat widget built for small businesses where owners handle all roles and cannot staff a live inbox. The widget answers visitor questions using a client-controlled knowledge base and cites the specific entries behind each response. When it cannot find a suitable answer, it displays a pre-written fallback message with the client's contact details rather than improvising. Unanswered questions are automatically logged as knowledge-base suggestions, which can be converted into new entries in a single click. The tool embeds via a single script tag, supports seven European locales, and responds in whatever language the visitor uses.

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