ServiceNow Workspace Bug Redirects Users Away From Newly Created Record Page

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A bug in ServiceNow Workspace causes unexpected navigation after submitting a Record Producer or Catalog Item. Upon submission, the application correctly creates the record and initially navigates to its View Details page. However, the View Details page then automatically redirects users back to the original Catalog Item page. The expected behavior is for users to remain on the View Details page of the newly created record. This disrupts workflow by preventing users from immediately reviewing or acting on the record they just submitted.

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