Self-Hosted Tool Reloop Aims to Fix AI Email Assistants Missing Customer Replies

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A common gap in AI email assistants is their inability to receive and link customer replies back to the original conversation, leaving bookings unconfirmed and users unaware. Most inbound email solutions from providers like SendGrid or Mailgun deliver messages via a one-time webhook but offer no built-in way to tie a reply to its thread. An open-source, self-hosted tool called Reloop attempts to solve this by keeping replies linked to the correct conversation and allowing the AI to respond from the same email address. Unlike managed providers, Reloop gives operators direct control over sending limits, approved recipients, and human-approval rules, though domain-blocking risks from Gmail and others remain. The tool currently uses a polling model to check for new replies rather than instant webhooks, with a push-based update planned for a future release.

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