Scrum Master at Itaú Uruguay builds data analytics role by solving unmeasured delivery gaps

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A Scrum Master hired at Itaú Uruguay identified a critical gap: the bank lacked automated, standardized metrics for tracking delivery speed and quality. Leveraging 15 years of data experience, she independently explored JIRA's architecture and built dashboards that made performance data accessible to decision-makers. Her work earned her an additional role as the team's Data and Analytics reference, leading her to evaluate tools such as AWS, eazyBI, Looker Studio, and Power BI while coordinating with the company's central data team. The metrics she created eventually reached a regional panel shared across bank units, sparking a broader review of the team's workflow alongside business and technology stakeholders. She is now expanding the initiative to engineering and backend-focused teams, crediting the impact not to the dashboards themselves but to building trust and enabling data-driven decisions where none previously existed.

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