SBI ordered to pay Rs 1.30 lakh after failing to produce ATM fraud CCTV footage

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State Bank of India has been directed to compensate a customer Rs 1.30 lakh following unauthorized transactions from their account. The bank was unable to furnish CCTV footage from the ATM where the disputed withdrawals allegedly occurred. SBI also failed to account for two unexplained fund transfers made from the customer's account. A consumer commission upheld the compensation order after dismissing the bank's appeal. The ruling was based on the bank's deficiency in service while handling the customer's fraud complaint.

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