Sam Altman apologizes after GPT-4 Astra launch locks out paying subscribers

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OpenAI launched its new frontier model GPT-4 Astra on Thursday, billing it as a 'generational leap in capability' and the beginning of the AGI era. However, CEO Sam Altman quickly issued an apology after paying users were unable to access the model following what he called a 'messy rollout.' Initial access was limited to enterprise customers using OpenAI's Daybreak cybersecurity platform, leaving Plus, Pro, Business, and other tier subscribers waiting. The chaotic debut drew criticism given the high expectations set by OpenAI's own marketing ahead of the launch.

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