Salesforce staff baffled as Claude AI promoted inside Slack over its own tools

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Salesforce is pushing Anthropic's Claude Tag AI agent within Slack, the workplace platform it acquired for $27.7 billion, according to a report by The Information. The move has left Salesforce employees confused, as Claude Tag directly competes with the company's own AI products, Slackbot and Agentforce. Salesforce holds a 1% stake in Anthropic and spends approximately $300 million annually on Anthropic's tokens, deepening its financial ties to the rival AI firm. Critics note the arrangement blurs the boundary between Salesforce's in-house AI offerings and those of its external partner. The situation raises questions about Salesforce's long-term strategy, given that Anthropic's growing capabilities could eventually reduce its dependence on Slack altogether.

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