Running one chatbot across web chat, WhatsApp, Messenger and Telegram
Connecting a bot to several messaging platforms is less about the simple API calls and more about how each channel defines users, messaging permissions and costs. Web chat users are anonymous, WhatsApp uses verified phone numbers, Messenger ties identity to each page, and Telegram uses its own user IDs. WhatsApp and Messenger restrict free-form replies to a 24-hour window after a user message, while Telegram imposes no such limit. Because of this, features like human handover and proactive reminders need channel-specific handling, such as templates. The author recommends a separate contact layer that links channel identities only when users provide the connection themselves, and per-channel send rules.
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