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RPA o agentes de IA: cuándo conviene cada enfoque para automatizar

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Durante años, la automatización robótica de procesos (RPA) de empresas como UiPath, Automation Anywhere y Blue Prism fue la opción habitual para automatizar tareas administrativas. Con la llegada de los agentes de IA, muchas organizaciones se preguntan si RPA sigue siendo útil o si debe reemplazarse. El artículo sostiene que ambos enfoques tienen su lugar y que los mejores proyectos suelen combinarlos. RPA tradicional resulta adecuado para tareas repetitivas y predecibles, sobre todo en sistemas heredados que solo tienen interfaz gráfica, mientras que los agentes de IA destacan al manejar entradas no estructuradas, reglas cambiantes y la interacción conversacional.

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