Ride-Hailing Apps Leave Passengers Struggling With Complaints and Safety Gaps

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Passengers using ride-hailing apps in India are facing significant challenges when trying to report safety concerns and driver misconduct. Many users encounter AI chatbots instead of human support when lodging complaints, leaving issues unresolved. Reported incidents include driver misbehavior and violations of passenger privacy. While app aggregators claim a two-tier system exists to handle serious safety matters, commuters say it remains largely ineffective. The government has introduced new initiatives aimed at strengthening passenger safety standards across ride-hailing platforms.

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