Python Flask App Uses Telnyx AI to Classify and Route Voicemails Automatically

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A developer has built a Flask-based Python application that automates voicemail handling by combining transcription and AI-powered classification. The app accepts either a raw audio file or a pre-written transcript, transcribing audio using Telnyx's distil-whisper model before processing. Telnyx AI Inference then categorizes each voicemail into one of six types — urgent, billing, support, sales, spam, or routine — and routes it to the appropriate destination such as Slack, email, or a CRM. The project is available as an open-source example on GitHub and requires a Telnyx API key to run locally. The author notes that the current version uses in-memory storage and recommends adding authentication, durable storage, and real integrations before deploying to production.

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