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Punjab consumer panel orders travel firm to refund woman over unmet five-star hotel membership

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A consumer commission in Punjab has ruled in favour of Niti Bansal, a complainant against travel company Club Infication. Bansal had bought a membership intended to provide five years of five-star hotel stays. She ran into trouble when she was unable to book a room at a Radisson property. The commission found serious service failures and directed the company to refund Rs 1.2 lakh along with additional compensation. The firm has been given 60 days to complete the payment.

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