Punjab consumer panel orders Bajaj Allianz to pay Rs 20 lakh for totaled BMW

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The Punjab State Consumer Disputes Redressal Commission has upheld a Rs 20 lakh insurance claim filed by a BMW owner whose car was completely damaged. Bajaj Allianz General Insurance had denied the claim, arguing that the vehicle's damage was inconsistent with the owner's account of the accident. The insurer's appeal was dismissed after the commission deemed their forensic report unreliable. Notably, the commission found the car owner's version of events credible, partly based on evidence provided by the insurer's own investigator.

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