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Pricing Feature Flags Across Self-Hosted and Managed Systems (Customer Incident Forensics)

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A customer-support SaaS has a harder constraint than evaluating a feature flag quickly: after a customer reports a missing reply, an incorrect queue assignment, or a conversation shown to the wrong agent group, the team needs enough durable evidence to reconstruct which configuration the request actually received. That constraint changes both the hosting choice and the pricing comparison. TL;DR: choose self-hosted or managed feature flags by testing the complete evidence path, not by comparing a headline fee. Preserve the evaluated flag key, non-sensitive subject identifier, variant, configura

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