Poor Software Quality Has Become the Norm as Users Learn to Accept Bugs
A developer and writer at DEV Community recently reflected on the declining standards of shippable software after struggling to set up multiple online utility accounts following a home move. He encountered a range of frustrating issues including misconfigured forms, pages crashing, and accounts failing to update to new service numbers. Despite the ordeal, he noted that his trash collection company's outdated-looking website offered the smoothest experience, with helpful error handling and a quick setup process. He argues that modern UX complexity has paradoxically made software less reliable, with form submissions now routinely failing a significant portion of the time. The piece raises broader concerns about users having normalized broken interactions and the responsibility developers carry toward their own users.
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