Polylane: AI on-call assistant aims to cut incident MTTR from 45 to under 15 minutes

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Polylane is an LLM-based on-call assistant that helps teams respond to incidents on Cloudflare faster. According to the article, the SRE team at Acme Corp reported cutting mean time to resolution for critical incidents from about 45 minutes to under 15 minutes after deploying it. The tool ingests telemetry from sources such as Datadog, Prometheus and Cloudflare logs, then proposes actions validated in a sandbox before calling the Cloudflare API. Notifications and escalations can be routed to Slack, PagerDuty and GitHub Actions, with human approval required for sensitive steps. The guide walks readers through setup, configuration and playbook testing.

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ProgrammingDEV Community ·

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