Philippines Offshoring Industry Continues to Grow Despite AI Disruption

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The Philippines' business process outsourcing sector is experiencing growth even as artificial intelligence advances reshape the global services industry. The country has long been a major hub for offshored work, including customer service and back-office operations. Despite concerns that AI automation would erode demand for such services, the industry appears to be holding its ground. The trend suggests that human-led outsourcing remains in demand, at least for now, alongside emerging technologies.

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