Our support form does not ask you to sign in, because the person who cannot sign in is the one we most need to hear from

Munchable is a gut-health app: scan a barcode, find out whether the product suits the conditions you manage. Like most products it has a support form, and unlike most it does not ask you to be signed in first. The reason is written at the top of the route, because it is the kind of decision somebody will otherwise "tidy up" six months from now: // Opening a ticket does NOT require an account. The people most in need of // support are often the ones who cannot sign in, or who are deciding whether to // subscribe at all, and turning them away at the door is how a support channel // stops hearing