Otto Group Deploys AI-Controlled Robots to Sort Returned Customer Orders

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Otto Group is piloting ten AI-controlled dual-arm robots at its logistics centre in Poland to inspect and sort returned orders, in partnership with robotics software firm Sereact. If the pilot succeeds, fifteen more robots would be added, bringing the fleet to twenty-five, and a wider rollout across its logistics network is under consideration. The robots run on Sereact's Cortex model, which is designed to handle unfamiliar items and decide how to grasp and route them in real time. Sereact trains and refines the system using NVIDIA's simulation and computing tools, allowing skill updates within days. Staff are being shifted toward supervision, exception handling and quality checks rather than fully replaced.

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