OpenAI runs internal SOS email system for staff to flag issues to leadership

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OpenAI has set up an internal email channel called 'friction' that allows employees to report workplace problems directly to senior leadership, including CEO Sam Altman. The system is designed to flag significant issues that hinder day-to-day operations and slow down the company. Once flagged, leadership steps in to resolve these bottlenecks promptly. The approach draws comparisons to Amazon founder Jeff Bezos' well-known escalation email practice. OpenAI says the initiative aims to cut unnecessary bureaucracy and boost overall organizational efficiency.

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