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OpenAI Launches Presence, an Enterprise Voice Agent Platform Without Self-Serve Access

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OpenAI announced Presence on July 22, 2026, an enterprise platform for deploying voice and chat agents that cannot be purchased directly via API or self-serve signup. Deployments are handled by OpenAI's Forward Deployed Engineers and select systems integrators, with no published pricing made available. The platform bundles governance features such as guardrails, approved actions, simulations, and a Codex-powered feedback loop that analyzes production sessions and proposes improvements for human review. OpenAI cites its own customer support line as a proof point, claiming the agent resolves 75% of inbound calls without human help, though those figures are self-reported. Early named customers including BBVA, SoftBank, and IAG are still in exploratory or testing phases, and no partner has been confirmed as running Presence at full scale.

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