Nylas Agent Account lets AI and humans share one team inbox via API and mail client

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A new approach from Nylas allows an AI agent and human team members to collaborate through a single shared mailbox, such as a support@ address, without building a custom mail client. The setup uses a Nylas Agent Account, which is a real mailbox accessible simultaneously via API for the AI agent and via IMAP/SMTP for humans using Outlook, Apple Mail, or Thunderbird. Drafts created by the agent appear instantly in standard mail clients, while folder moves or flags made by humans are reflected in the API within seconds, creating a single source of truth. The workflow is designed so the agent triages and drafts responses while humans review and approve directly from their existing mail clients. One key limitation is that the system does not support per-user access controls, meaning all connected clients share one app password and granular permissions must be managed at the application layer.

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