NPCI Outlines Refund Process and Compensation for Failed UPI Payments

The article explains what users should do when a UPI payment fails but the amount is debited from their account. Refunds for failed transactions are generally expected to be credited back to the originating bank account within a set timeframe. Users are advised to first raise a complaint through their bank or UPI app, and to keep transaction details handy. The piece also refers to compensation of ₹100 per day for delayed resolution, subject to the applicable rules and eligibility conditions.