Notify Roles, Not People, to Improve Workflow Reliability and Delegation

A technical article on DEV Community advocates designing notification systems to target roles rather than specific individuals. It argues that using roles ensures notifications reach the correct person even when staff change positions or leave the organization. This approach also simplifies adding temporary delegates, as only role assignments need updating. Additionally, auditing past notifications becomes more reliable by consulting role history instead of outdated personal inboxes. The author, who works on Power Platform architecture, concludes that hardcoding personal identifiers like emails leads to broken workflows.