Nobody Reads Your Notifications. That Is an Architecture Problem.

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In early 2024 an operations director at a manufacturing customer told me something I repeated to my own team for months afterward. She said it politely, which somehow made it worse. "Our approval chain is slow." So we measured it. The process itself — validation, routing, the countersign steps — averaged under four minutes of system time. End to end, the average was thirty-one hours.

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