Nagpur Consumer Panel Orders NHAI to Pay Motorist for Pothole Car Damage

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A consumer commission in Nagpur has directed the National Highways Authority of India (NHAI) to compensate a motorist whose vehicle was damaged due to a pothole on a toll road. The panel ruled that collecting toll fees without maintaining road quality constitutes a 'deficiency in service'. The commission held that ensuring safe road conditions is a fundamental obligation of toll operators. The awarded compensation covers vehicle repair costs, mental distress, and legal expenses incurred by the motorist.

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