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Mumbai Man's Forgotten Car Keys Returned Free by Ola Driver; Consumer Complaint Dismissed

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Mumbai resident Hardik Shah filed a consumer complaint against Ola after leaving his car keys behind in a cab during a ₹330 ride. Despite several attempts to reach the driver, the keys were eventually returned at no cost on June 19. The consumer commission examined the matter and concluded that Ola had not been deficient in its service or engaged in unfair trade practices. The commission also noted that dissatisfaction with the company's generic email replies was not sufficient grounds to uphold the complaint.

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