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Mergetober: Zendesk connector lets cognee agents answer from tickets and articles

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A developer built a Zendesk connector for cognee so support agents can answer questions using the team's past tickets and Help Center articles. The connector supports email plus API token or OAuth access, the latter because Zendesk is retiring API tokens in 2026 and 2027. In a trial, deleting a ticket in Zendesk removed its content from the agent's answers after the next sync. Tickets sync incrementally with deletions handled as tombstones, while articles are checked against Zendesk's reported count to avoid forgetting content by mistake. Internal notes and email addresses are excluded by default to keep agents from quoting them as customer-facing information.

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