Measuring Whether AI Document Processing Cuts Insurance Underwriting Review Time

A pilot team reported that AI extraction halved the time spent keying in commercial insurance submissions, but the article argues that headline figure can mislead. Underwriters distrusted the pre-filled fields and rechecked the source documents, and some packets were sent back to brokers, so the quote went out no sooner than before. The guide recommends measuring per submission packet, tracking both elapsed time to a quote-ready state and the actual staff time spent on each packet. It also says baselines should be taken before a pilot starts and segmented by packet complexity to avoid skewed comparisons. A randomized A/B split between current and AI-assisted processing is presented as the cleanest design.