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Lessons from building one API to connect 25 review platforms

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A developer building Prisma Reviews, a single REST API for reviews, shares what they learned integrating 25 platforms. Platforms fall into four connection types, from OAuth and developer-console keys to shop tokens and public-listing-only sources, each needing its own onboarding and error handling. Access approval often takes far longer than writing the connector, with some platforms requiring hand-reviewed applications, low default quotas, or paid add-ons. The team normalizes differing rating, date, and author formats into one shape, treating missing ratings as null and preferring original text over translations. Because most platforms lack webhooks, they poll official APIs frequently and paid sources sparingly under strict budget caps, while exposing a single webhook to users.

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