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Kerala consumer forum orders Royal Enfield to pay Rs 2.3 lakh over defective new bike

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A Kerala consumer commission has ruled against Royal Enfield and its dealer after a buyer received a brand-new motorcycle riddled with defects. The problems were discovered on the very first ride following the purchase. An independent expert inspection confirmed the defects were inconsistent with a new vehicle, strengthening the buyer's case. The commission found both the manufacturer and dealer guilty of service deficiency and unfair trade practices. As a result, they were ordered to collectively pay the buyer compensation exceeding Rs 2.3 lakh.

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