Kerala consumer commission orders Samsung to pay Rs 37,499 over faulty phone
A Kerala consumer commission has ruled against Samsung after a customer's phone stopped functioning within two months of purchase. The company was found to have failed in providing adequate warranty service for the defective device. The commission ordered Samsung to refund the customer Rs 22,499, the cost of the phone. An additional Rs 10,000 was awarded as compensation for mental distress caused by the ordeal. The case underscores consumer rights protections available against manufacturers who fail to honor warranty obligations.
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