Kerala consumer commission orders Instagram boutique to pay Rs 36,880 for undelivered wedding dress
A Kerala consumer commission has directed an Instagram-based boutique to pay Rs 36,880 in compensation to a customer. The boutique had collected full payment for two wedding dresses but delivered only one, failing to either send the second item or issue a refund. The commission ruled that sellers operating on social media platforms are equally bound by consumer protection laws. The awarded amount covers the cost of the undelivered dress as well as compensation for the inconvenience caused to the buyer.
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