Kerala consumer commission orders Bata to refund after Rs 67 overcharge above MRP

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Bata India has been found liable by the Kerala consumer commission for charging a student Rs 67 more than the printed MRP on a pair of shoes. The commission ruled in favour of the customer and ordered Bata to refund the excess amount along with paying compensation. The ruling clarified that retailers are legally bound to sell products at or below the MRP printed on them. Any revision to the MRP is only permissible if specific procedures are followed, such as clearly marking the new price on the product and publishing the change in newspapers.

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