Kerala consumer commission fines nursing agency Rs 24K for abandoning bedridden patient
A consumer commission in Kerala ruled against a nursing agency for failing to provide adequate care to a bedridden elderly woman. The agency abruptly stopped services without arranging a replacement nurse, leaving the patient unattended. This lapse was deemed a deficiency in service, causing significant distress to the patient. The commission directed the agency to refund Rs 4,000 in charges and pay Rs 15,000 as compensation for the inconvenience caused.
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