Kerala Consumer Commission Awards Rs 22,500 to Father Over Undelivered Diapers

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A Kerala consumer commission ruled against courier firm Xpressbees after it failed to deliver a diaper order placed on FirstCry by a father. Despite the order being dispatched promptly, repeated delivery failures and inaccurate status updates resulted in the order being cancelled. Xpressbees could not produce any evidence of delivery attempts or customer refusal during the proceedings. The commission determined that the courier company was deficient in its service obligations. As a result, Xpressbees was directed to pay Rs 22,500 in compensation and litigation costs to the complainant.

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