Kerala Commission Orders Matrimony Agency to Refund Client Over Unfair Practices

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A consumer commission in Kerala found that a matrimonial agency failed to deliver on its service commitments. The agency was held to have engaged in unfair trade practices by misleading clients into purchasing higher-priced packages. Responding to a complaint filed by Akhil Vinod, the commission directed the agency to provide a refund along with additional compensation. The ruling stressed that matrimonial service providers must clearly disclose what their packages include to avoid deceiving consumers.

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