Karnataka consumer panel orders Railways to pay Rs 16,000 after washroom water failure on train

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A district consumer commission in Karnataka has ruled that South Western Railway failed to provide adequate services to its passengers. A traveller and his family were left uncomfortable when the train's washrooms had no water. Unable to get the problem addressed, they got off the train to file a complaint, which was never resolved. The commission sided with the complainant and directed the railway to pay a refund along with additional compensation.

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