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Italy opens antitrust probe into Microsoft over AI-driven subscription upgrades

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Italy's competition authority has launched a formal investigation into Microsoft over its handling of AI feature integrations in Microsoft 365 plans. The regulator alleges that subscribers were automatically moved to more expensive plans that bundled new AI tools, including Copilot and Designer. Authorities are concerned that customers were not adequately informed about these changes or the associated price increases. The watchdog believes this conduct may constitute an unfair commercial practice and could have limited consumer choice.

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Italy opens antitrust probe into Microsoft over AI-driven subscription upgrades · ShortSingh