Insurance Claims Adjusters Are Among AI's Fiercest Workplace Critics

A review of Glassdoor posts from insurance claims adjusters reveals overwhelming opposition to artificial intelligence in their field. An analysis found that 98 percent of reviews mentioning AI carried a negative sentiment. Workers expressed concern about the technology being given too much decision-making authority in the claims process. One adjuster told WIRED that while AI can serve as a useful tool, it should not be placed in control of outcomes. The findings highlight growing unease among certain professional groups as AI is increasingly adopted in their industries.