IndiGo, Turkish Airlines ordered to pay Rs 1.6 lakh over codeshare flight disruption
A consumer commission has directed IndiGo and Turkish Airlines to jointly pay over Rs 1.6 lakh in compensation to a father and son affected by a codeshare flight disruption. The passengers were left stranded in Delhi after the airlines cancelled their scheduled flight without adequate resolution. Forced to make last-minute arrangements, the duo had to purchase expensive replacement tickets to travel to the United States. The commission ruled that both carriers were deficient in service and held them accountable for the financial burden and mental distress caused to the travellers.
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