IndiGo ordered to pay Rs 67,713 for wrongfully denying passenger boarding

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A district consumer commission has ordered IndiGo to pay a total of Rs 67,713 to a passenger who was denied boarding despite arriving on time. The airline could not produce any evidence showing that check-in had already closed when the passenger arrived. The commission ruled that IndiGo's actions constituted a deficiency in service as well as an unfair trade practice. The total payout includes a refund of Rs 12,713 along with additional compensation and litigation costs.

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