IndiGo fined Rs 60,000 for omitting terminal info, causing passenger to miss flight

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A consumer commission has ruled against IndiGo for deficiency in service after a passenger missed his flight due to incomplete terminal information. The airline had failed to include the correct terminal details on both the ticket and the SMS sent to the passenger. This led the traveller to arrive at the wrong terminal, resulting in him missing his flight. The commission held IndiGo accountable and ordered it to pay Rs 60,000 as compensation along with litigation costs to the affected passenger.

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