India's GCC Sector Faces Talent Gaps Threatening Digital Growth
India's global capability centres (GCCs) are increasingly confronted with talent shortages that pose a significant strategic risk to their operations. These skill gaps are directly causing delays in product launches and hampering digital transformation initiatives across the sector. Rising operational costs and mounting employee-related pressures are further compounding the talent challenge. Experts indicate that GCCs must substantially raise investment in AI-ready skills and workforce development to stay competitive. Building stronger talent ecosystems is seen as critical to securing India's continued leadership in the global GCC landscape.
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