Incident response dashboards require duplicate suppression and explicit replay policies for reliability.

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A technical article on DEV Community explains the challenges of real-time incident dashboards. The author argues that to avoid duplicate alerts during connection issues, dashboards must treat live event delivery as an optimization, not a source of truth. The solution involves using explicit event identities, versioning, and durable client cursors to manage event replay and state reconciliation after reconnects. The goal is to prevent responders from wasting attention on duplicate notifications and ensure a reliable view of who is online during an incident.

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