I Built a Customer Support AI System to Help a Friend Find Answers Faster
I built a Customer Support AI System to help a friend who was practicing customer-support workflows and needed a faster way to find accurate answers from support documentation. A common problem in customer support is that the information already exists, but finding the right piece of information can take time. Support teams may have FAQs, refund policies, account policies, payment documentation, and other reference documents spread across multiple files. Instead of manually searching through those documents, I built a system that allows support knowledge to be uploaded and searched using seman
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