How Untracked On-Call Burdens Silently Drive Away Top Engineers
A firsthand account by engineer Serguey Shinder reveals how a seemingly balanced on-call rotation masked a damaging reality for three senior engineers. Despite a formal schedule, complex incidents consistently fell on the same few people who truly understood the systems, whether or not it was officially their week. This invisible workload never appeared in any schedule, so its true cost went unaccounted while uptime metrics remained strong. The warning signs were subtle — slower responses, terse code reviews, and eventually quiet conversations with recruiters. Shinder now advocates treating actual page distribution as a core operational metric and spreading system knowledge broadly so on-call duties can be genuinely shared.
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