How to Build GDPR-Compliant Retention and Erasure for an AI Agent Mailbox

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AI-powered email agents that store inbound messages indefinitely may violate GDPR, since any mailbox holding personal data requires a defensible retention and deletion policy. The Nylas platform addresses this through two distinct layers: a control-plane retention policy that automatically purges aged mail using configurable time limits, and a data-plane erasure process that lets developers delete a specific individual's messages on request. Retention is set once at the application level via policy fields, while erasure requires filtering messages by sender and using a hard-delete API parameter to ensure data is fully removed rather than merely trashed. Developers are cautioned that the Nylas API only deletes mail within the managed mailbox — any derived copies in databases, logs, or vector stores must be purged separately. The guide provides both curl commands and CLI instructions, and explicitly notes it is a technical walkthrough rather than legal advice.

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